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Placing a New Order

# Step-by-Step Ordering Instructions
# Your Receipt
# Product Availability
# Holiday Availability
# International Orders
# Returns

Step-by-Step Ordering Instructions

  1. Shop the site for the product you want.
  2. Click on "product name" if you need more detailed information on the product.
  3. Select the item by clicking on the associated “Buy” button.
  4. Update the quantity by entering the desired amount in the box labeled Qty. and clicking the "Update your quantities" link.
  5. If you need to Start over, click the "Clear Your Cart" button.
  6. To Check Out, click "Check Out" button to start processing your shopping cart items.
  7. Enter your information in the Check Out screens.
  8. Once your information has been processed, you will receive an email confirmation of your order.

Your Receipt

Upon shipment of your order, you will receive a packing slip with your product. A statement containing your order information and payment confirmation will be mailed to your billing address within 5 business days of your shipment.

Product Availability

We will do everything we can to get your order to you as soon as possible. When you place an order, we will send you an email confirming our receipt of your order. Once your order has been processed we will send an email advising you of the Expected Ship Date. If the item is out of stock, you can choose to cancel your order or leave the item on backorder. Your credit card will not be charged until the item ships.

2016 Holiday Availability

1 January, 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on January 4th.
15 February 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on February 16th
25 March 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on March 28th.
30 May 2016 (USA only): Perle Sales Order Processing and shipping will be operating under normal business hours however, please be advised that due to UPS, FedEx, TNT and other courier deadlines and service limitations, some orders may not actually ship until May 31st.
1 July 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on July 4th.
4 July 2016 (USA only): Perle Sales Order Processing and shipping will be operating under normal business hours however, please be advised that due to UPS, FedEx, TNT and other courier deadlines and service limitations, some orders may not actually ship until July 5th.
1 August 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on August 2nd.
5 September 2016 (USA only): Perle Sales Order Processing and shipping will be operating under normal business hours however, please be advised that due to UPS, FedEx, TNT and other courier deadlines and service limitations, some orders may not actually ship until September 6th.
10 October 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on October 11th.
24-25 November 2016 (USA only): Perle Sales Order Processing and shipping will be operating under normal business hours however, please be advised that due to UPS, FedEx, TNT and other courier deadlines and service limitations, some orders may not actually ship until Monday November 28th.
26-27 December 2016: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on December 28th.
2 January 2017: The Perle Systems Sales Order Processing and Shipping Departments will be closed. Any orders received will be processed on January 3rd.

Normal business hours and shipping will be in effect on all other dates.

International Orders

At this time, Perle eStore is able to process orders for delivery in the United States. To purchase in other countries Contact Us.

Shipping and Handling Information

Perle eStore offers shipping via UPS Express and UPS Ground. Orders that are in stock will generally be processed and shipped 1-2 business days after receipt of order, providing all Credit Card information is valid.

To calculate your shipping and handling charge, enter your ZIP code in the shopping cart, click on the “Calculate Shipping” for the total shipping and handling charge of your order.

NOTE:
* Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.
* Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.

Canceling An Order

Orders for in stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in stock items cannot be canceled once the order has been placed.

To request cancellation of backordered items, please email SOP@perle.com or call us at 1-800-GO-PERLE. In the email request, please provide your Order ID and the Part Number(s) to be canceled. If, for some reason, we are unable to cancel your order, you will be notified via email within one business day.

Returns

Perle eStore will accept returns of purchased items within 30 days of the date of shipment with the exception of opened software products.

Perle eStore does not issue credit for costs incurred in shipping a returned item.

To request a return, send an email to SOP@perle.com with the subject of “Request for RMA”.

Perle eStore must receive the returned item within 30 days after an RMA number has been issued. An assigned RMA number is valid for 30 days only and will expire on the 31st day after the date of issuance, at which time any returned products will be refused.

Items should be returned in as-new condition, disassembled, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer.

Refusal Policy

* Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to Perle eStore and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.

Instructions for Returns

To return a product please follow these simple steps:

  1. Request a Return
    A Return Merchandise Authorization (RMA) number may be obtained by contacting SOP@perle.com with the subject of “Request for RMA”.
  2. Write Your RMA Number on Your Return
    Once you have received your Return Authorization form with your RMA number and the return address to send the product, please write it clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that previous shipping labels or other markings have been removed or covered completely.
  3. Ship the Product Back to Us
    We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. Perle eStore will not be responsible for items lost in transit to our center or without a Proof of Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a 'lost' shipment until a credit has been issued or a replacement product has been shipped.
  4. Receive Your Refund or Replacement
    Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only.

Warranty Information

Please see complete details of Warranty Information at www.perle.com

Contact Online Order Processing Department

If you have a question regarding your order from the eStore, please send an email to SOP@perle.com

Terms & Conditions of http://eStore.perle.com and The Purchase of Products from Perle Systems Inc.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

This web site located at URL http://estore.perle.com ("this Site") is managed by a third party service provider of Perle Systems Inc. (the "Online Store" and, collectively with Perle Systems Inc., "we" or "us"). The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us or submitting a purchase order to us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Disclaimer and Limitation of Liability as to this Site

While we endeavor to provide the most accurate, up-to-date information available, the directories and information on this Site may be out of date or include omissions, inaccuracies or other errors. This Site and the materials therein are provided "AS IS." We make no representations or warranties, either express or implied, of any kind with respect to this Site, its operations, contents, information or materials. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

You agree that we, our directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content, or use of this Site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages, damages for loss of profits, revenue, data and use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, and use of, this Site or any other hyper-linked Web site.

Capacity to Contract

You represent to us that you are of the legal age of majority in your state of residence and/or that you are duly authorized by your employer to use this Site.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Privacy Policy

We consider the privacy of our users to be paramount, and we have developed a privacy policy to protect and inform our users ("Privacy Policy"). Our current Privacy Policy is incorporated herein by reference and made part of these Terms and Conditions.

Feedback

We welcome all comments, feedback, information, or materials, which you submit to us through or in conjunction with this Site ("Feedback"). Please note that your Feedback shall be considered non-confidential and become our property. By submitting your Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to your Feedback. We shall be free to use your Feedback on an unrestricted basis.

Links

This Site may contain links to other Web sites on the Internet that are owned and operated by third parties. You acknowledge that we do not endorse and are not responsible for the operation of or content located on or through any such Web site.

Third Party Content

Certain content from third party vendors may be made available as part of this Site. This content is believed to be reliable, but we do not endorse or guarantee the accuracy or completeness of this content.

Order Acceptance

Terms of payment shall be determined in our discretion and as otherwise agreed to by us. Payment shall be made by a credit card only for the Online Store. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. Where payment is made by credit card, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Prices, Shipping and Handling Charges

We will only ship to U.S. locations. Prices listed do not include charges for shipping and handling or taxes. Separate charges for shipping and handling will be shown on the invoice.

Sales and Other Taxes

We are obligated to withhold sales tax for delivery within certain states and all such taxes shall be automatically charged and withheld. Unless Customer provides us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, the customer is responsible for sales and all other taxes associated with the order not collected by us.

Compliance With Laws

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Site and your purchase of products or services through this Site. We may, in our sole discretion, report actual or perceived violations to law enforcement or appropriate authorities. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms and Conditions or the Privacy Policy, we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms and Conditions or the Privacy Policy could be subject to criminal or civil penalties.

Compliance with Return Policies

You agree to comply with and be bound by the return policies in connection with returns of products purchased through this Site.

Termination of Usage

We may terminate or suspend your access to or use of all or part of this Site, without notice, for any conduct that we believe is disruptive to this Site or is in violation of any applicable law or these Terms and Conditions.

Disclaimer and Limitation of Liability as to Products Sold

Any product offered by us is warranted only if, and only to the extent of the existence of, the applicable manufacturer's warranty, if any, and is distributed by us on an "AS-IS" basis without warranty by us. EXCEPT AS EXPRESSLY STATED HEREIN, WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. A limited warranty statement may be included with each product shipped to you. Perle Systems Inc. will be obligated to honor any such warranty only upon our receipt of payment in full for the product to be warranted.

FOR ANY BREACH OF THESE TERMS AND CONDITIONS, OUR SOLE AND EXCLUSIVE MAXIMUM LIABILITY SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF THE PRODUCTS ORDERED BY CUSTOMER.

IN NO EVENT SHALL WE BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THESE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY.

WE SHALL NOT BE LIABLE IF WE ARE UNABLE TO PERFORM ANY OF OUR OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE TO, DIRECTLY OR INDIRECTLY, THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY INDUSTRIAL DISPUTE, WAR, FLOOD, EXPLOSION, ACT OF GOD OR ANY OTHER EVENT BEYOND OUR CONTROL.

Copyright and Trademark Notice

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (and the compilation of such content), is the property of Perle Systems Inc., The eStore, or their content suppliers and is protected by United States and international copyright laws. All software used on this Site is the property of the eStore or its software suppliers and protected by United States and international copyright laws.

All marks indicated as registered on this Site are registered trademarks of Perle Systems Inc., in the United States and other countries. Other graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Perle Systems Inc., The eStore or their content suppliers. The trademarks and trade dress on this Site may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us or our subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Applicable Law

You agree that any legal action brought against the Online Store shall be governed by the laws of the State of Tennessee, without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on this Site shall be an appropriate federal or state court located in Nashville, Tennessee. We make no representations that the content in this Site is appropriate for access outside the United States. Those who choose to access this site from outside the United States do so on their own initiative and are responsible for compliance with local laws and are strictly prohibited from purchasing products from this Site.

General

If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality, and enforceability of the remaining provisions shall not be affected thereby. Products purchased or received under these Terms and Conditions are subject to export laws and regulations of the United States. The products offered here are solely for the use of our customers. You may not assign your rights or obligations under these terms and conditions without our express written consent.

Other Terms and Conditions

Perle Systems Inc. may have additional terms and conditions that govern its general corporate website and the use of that site. To see and review these terms and conditions, please visit the corporate web site of Perle Systems Inc..

How to Contact Us

If you have any comments or questions, please do not hesitate to contact us by submitting a Feedback form clicking here.

THE FOREGOING TERMS AND CONDITIONS APPLY UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH US IN WRITING, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN.